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Building Quality Systems Employees Can Actually Follow

June 18, 2026 · 7 min read

When a procedure is written, someone has to perform it — often at 2 a.m., during a changeover, with a supervisor waiting. If the procedure describes a sequence of steps that cannot be executed as written under those conditions, the operation will find a workaround. The workaround becomes the real process, and the procedure becomes the finding.

Regulations rarely require what procedures promise

Read a citation-heavy SOP alongside the underlying regulation and the difference is usually striking. The regulation sets an outcome and expects control. The procedure adds a second reviewer, a third signature, a form that duplicates the batch record, and a fifteen-day timeline nobody agreed to.

Every one of those additions is now an auditable commitment. None of them was required.

Practical tests for a procedure

  • Can the person performing this work explain the purpose of each step?
  • Does every required signature represent a decision, or only presence?
  • Are the timelines ones the organization has met over the last twelve months?
  • Does the procedure duplicate a record captured somewhere else?
  • If this step were removed, what control would be lost?

Simplification is not deregulation

Reducing a quality system is only defensible when the underlying control is preserved and the rationale is documented. The work is in demonstrating that the shorter path still meets the requirement — which is precisely the analysis an investigator will expect if the change is questioned.

Done properly, the result is fewer deviations, faster investigations and a system the organization can sustain without adding headcount.

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